F A Q
What material is your table mat made of? How can I choose a suitable fabric to customize my own brand?
Our table mats use a natural rubber base for superior anti-slip, durability, and eco-friendliness with minimal odor. The surface offers various fabric options including polyester, microfiber, jacquard, and spandex, each providing different speed, control, or balance properties. We can help develop a complete business plan based on your specific ideas.
What sizes do you offer for selection? Can custom shapes for irregular shapes also be made?
We offer S (18x22-21x26cm), L (80x40cm), XL (90x40cm), 3XL (90x45-120x60cm), and gaming sizes (42x49-50x50cm) with similar dimensions available. Irregular shapes can be fully customized by creating precision cutting molds based on your design drawings, making unique shapes part of our standard capability.
What thicknesses are available?
Standard thicknesses are 3mm and 4mm, with 2mm (ultra-thin) and 5mm (super thick) available on request. 2mm suits promotional small pads, 3mm for office use, 4mm for gaming with extra cushioning, and 5mm for premium custom applications. Seam-edge styles typically use 3-4mm thickness.
Is your table mat waterproof? Will the edges delaminate over time?
Yes, the fabric surface has a waterproof coating that causes spills to bead up and wipe clean without absorption. All seamed edges use high-density precision lock-stitching technology to prevent cracking or delamination even with months of heavy daily use. Multiple edge styles available.
Is your desk mat suitable for gaming/competitive gaming?
Absolutely. Large and 3XL sizes provide extended mouse control areas, smooth surfaces ensure effortless gliding, control surfaces enable precise sensor tracking, and the anti-slip rubber base keeps the mat stable during intense gameplay. Premium Poron polyurethane material also available for high-end gaming applications.
Can I customize and design or print my own patterns?
Yes, we specialize in CMYK four-color sublimation printing using advanced polymer drum thermal transfer machines for vivid, photo-quality results resistant to fading and blistering. Simply provide your artwork in AI, PSD, or high-resolution PNG format, and we will produce samples for your approval before mass production.
Can I add my own logo to the table mat alone?
Yes, logo placement options include corners, center, or full-surface repeat patterns. We can also print logos on packaging, include branded thank-you cards, and sew custom labels onto mat edges for enhanced brand visibility. Multiple branding touchpoints available.
What is the minimum order quantity for custom/contract orders?
For custom designs with your own artwork: 100-200 pieces MOQ. For placing your logo on our existing designs: 50-100 pieces MOQ. For orders exceeding 500 pieces, we offer significant bulk discounts. Contact us for exact pricing based on your specifications.
Can you provide customized packaging?
Yes, we support extensive packaging customization including custom bags, hanging tags, barcode labels, colored paper boxes, and cardboard cartons. MOQ for custom packaging ranges from 200 to 1000 pieces depending on the complexity of your requirements.
Do you provide packaging suitable for Amazon FBA requirements?
Yes, we are fully familiar with Amazon FBA packaging standards and provide FBA-compliant labels, poly bags, and carton boxes. Please notify your sales representative that this is an FBA order so we can apply the correct packaging and labeling process for smooth Amazon fulfillment.
How can I obtain a quotation?
Provide your product interest, design preferences, dimensions, quantity, and customization needs (artwork, logo, packaging). We typically respond within 2 hours during business hours (UTC+8). Contact us via WhatsApp, Telegram, WeChat, or email through our online customer service channels.
What is your regular price range?
Bulk pricing ranges: S size $0.3-0.8/pc, L size $3-4/pc, XL size $3-5/pc, 3XL and gaming sizes $6-12/pc. Final pricing varies by size, material, quantity, and customizations (design, thickness, stitching, premium packaging). Special-shaped items require individual sales quotes. Request a formal quote for accurate pricing.
Can I mix different designs in one order?
Yes, different designs can be combined in a single order. Each design has its own independent MOQ, but all items can be consolidated into one shipment to reduce your overall logistics and freight costs.
Do you offer free samples?
Samples are provided at a cost covering production and shipping. However, the sample fee will be fully refunded when you place a bulk order exceeding $1000. Samples ship via DHL, FedEx, or UPS with delivery typically within 3-7 working days.
How long does the production take?
Stock/inventory designs: 5-10 working days. Custom designs: 7-20 working days after sample approval, depending on order quantity. Peak season (Q3-Q4) may add 5-7 extra days. We confirm exact delivery timelines during order confirmation.
What transportation methods do you offer?
Three options available: Ocean freight (FCL/LCL) for large shipments, 20-35 days transit, most cost-effective. Air freight for samples or urgent restocking, 5-10 days. Express courier (DHL/FedEx/UPS/TNT) for samples and small orders, 3-7 days. We work with all major forwarders and also accept your own freight account.
Can it be directly sent to Amazon FBA warehouse?
Yes, we ship directly to Amazon FBA distribution centers across the United States, Europe (UK, Germany, France, Spain, Italy), and Australia. We apply FBA-compliant labeling, carton specifications, and palletization standards to ensure smooth receiving at Amazon facilities.
What are your trade terms and payment methods?
Default term is FOB Xiamen. CIF, CFR, and DDP terms are also negotiable - consult your sales rep for port-specific comparisons. Payment is typically made via T/T (wire transfer) through our local bank accounts after order confirmation.
What is the shipping cost and how is it calculated?
Shipping costs depend on three main factors: order volume/weight, destination country/port, and chosen shipping method (ocean, air, or express). We include freight estimates in all quotations to give you full visibility of total landed costs.
What quality control measures do you have?
Our three-stage QC process includes: incoming material inspection (rubber sheets, fabric rolls), in-process inspection during cutting/printing/sewing, and a full inspection of every piece before packaging. QC reports available on request, and third-party inspections (SGS, Bureau Veritas) are welcome at buyer's expense.
What should I do if the product is damaged or defective upon arrival?
Report any issues with photos or video evidence within 7 days of receipt. Manufacturing defects will be covered by replacement or refund based on case evaluation. For shipping damage claims, we will support and guide you through the carrier's claim filing process.
Do you offer warranty services?
We provide a 15-day warranty period covering manufacturing defects found after receipt. Defective items will be replaced free of charge. Please note that since desk pads are daily consumable office products, normal wear and tear from regular use is not included under warranty.
How to clean and maintain the table mat?
Wipe gently with a damp cloth for regular cleaning. Do not machine wash or submerge in water. For stubborn stains, use diluted mild detergent with a soft brush, scrub gently, then lay flat to air dry. Designed to withstand daily cleaning while maintaining appearance.
Where is your factory located?
Our factory is based in Xiamen, Fujian Province, China - located in the heart of the high-quality rubber desk mat and textile manufacturing industrial zone. It's just 30 minutes from Xiamen Port, which helps us maintain competitive FOB pricing.
How long have you been in this industry? What are the key market segments?
We bring over 12 years of specialized manufacturing experience in desk mats, mouse pads, and thermal transfer printing. Our six primary growth markets are Australia, UK, Germany, France, US, and Spain - all showing surging demand for premium large-format desk pads. We also serve Middle Eastern and Southeast Asian clients.
Can I visit your factory?
Yes, factory visits are warmly welcomed. Please schedule at least 5 working days in advance so we can prepare relevant samples and arrange a comprehensive production floor tour. Our factory is conveniently accessible from Xiamen Gaoqi International Airport (XMN).
I am located in the European Union (Germany/France/Spain, etc.). Are your products in compliance with EU regulations?
Yes, fully compliant with EU REACH regulations. We provide CE certification documents and REACH substance declarations for all rubber and textile materials. For Germany: we support VerpackG compliance with LUCID packaging registration. For France: we print Triman logo and sorting info per AGEC requirements on packaging.
Do you have any experience related to market demands after Brexit?
Yes, we are well-versed in the UKCA marking transition and can supply all required documentation. For UK-based Amazon sellers, we ship directly to Amazon UK fulfillment centers (BHX, MAN, LBA). We also partner with UK freight forwarders to streamline customs clearance.
How about customs duties and logistics in the United States?
We ship to the US via both West Coast (LA/Long Beach) and East Coast (NY/Newark) routes. Support Amazon FBA US with seller-provided shipping plans. We monitor Section 301 tariff classifications and can advise on HS code optimization - desk pads typically fall under 4016.10 for vulcanized rubber goods.
I'm selling to Australia. Are there any special precautions?
Yes, Australian biosecurity requirements are strict. Our natural rubber and packaging meet DAFF standards. We provide no-fumigation certification (rubber is heat-treated with no wooden packaging). Direct ocean shipping to Sydney, Melbourne, Brisbane, and Fremantle, plus Amazon AU FBA support to SYD/MEL/BNE/PER centers.
Can you provide translations of the labels that are applicable to the EU market?
Yes, we offer packaging and care label printing in English, German, French, and Spanish - a standard requirement for multi-EU-country sellers. We can also provide multilingual inserts and Amazon-compatible product descriptions upon request to simplify your cross-border listing process.