Introduction
This Shipping Policy applies to all B2B sample orders, trial orders and bulk batch orders of our customized factory, covering order processing, production delivery cycle, international logistics rules, customs clearance responsibilities and exception handling standards, ensuring standardized and transparent B2B trade logistics services.
1. Order Production & Shipment Cycle
After the customer confirms the drawing, sample, contract and prepayment, we will arrange formal production. The production cycle is subject to the contract and order confirmation sheet. After the completion of product inspection, we will arrange shipment within 1-3 working days. Holidays and peak production seasons will be postponed appropriately.
2. Logistics & Delivery Time
We provide international special line, sea freight, air freight and other B2B bulk logistics solutions according to customer order volume and demand. The transit time is affected by logistics mode, destination country, port efficiency and customs clearance schedule. We will provide official logistics tracking numbers after shipment to support real-time order query.
3. Customs Clearance & Tariff Liability
For all international B2B orders, the import duties, taxes, customs clearance fees and related administrative fees generated by the destination country shall be borne by the customer in accordance with local national laws and customs policies. Our factory is responsible for providing complete factory documents, packing lists, invoices and customs declaration materials required for export.
4. Logistics Risk & Exception Handling
During transportation, if there are logistics abnormalities such as package loss, severe delay and cargo damage, both parties shall cooperate to verify with the logistics provider. We will actively assist customers in claiming compensation and solving delivery problems. After the goods are signed for normally by the customer or the designated logistics recipient, the transportation risk will be transferred to the customer.
5. Delivery Standard
The delivery standard is subject to the quantity, specification and quality of the goods confirmed by both parties in the contract. For batch goods with minor packaging wear that do not affect use, no logistics compensation and return will be supported.