Introduction
This Return & Refund Policy is specially formulated for B2B customized products, bulk wholesale orders and OEM/ODM manufacturing orders of our factory. Customized products are produced according to the exclusive technical parameters, drawings, sizes and process requirements of corporate clients, with strong pertinence and no secondary sales value. All return and refund rules comply with international B2B trade norms.
1. Customized Product Attributes
All products produced according to customer drawings, customized sizes, customized logos, exclusive processes and designated materials belong to custom non-standard products. Unlike retail standard products, customized B2B products do not support unconditional return and refund due to customer personal preference, improper demand judgment or order adjustment after production.
2. Applicable Refund & Return Scenarios
We support return, replacement or partial refund under the following legitimate circumstances: (1) The delivered products have factory quality defects, non-artificial damage or process errors that do not meet the confirmed production standards; (2) The products are inconsistent with the confirmed drawing parameters, size standards and material requirements due to our production errors; (3) Serious quality problems affect the normal use of the products.
3. Inspection & Processing Cycle
After the customer receives the bulk goods, please complete the product quality inspection within 7 working days. For quality problems that meet the return and refund conditions, customers need to provide official inspection photos, videos and order confirmation documents. We will verify the problem within 3 working days and negotiate solutions including re-production, partial compensation, replacement or refund.
4. Non-Return & Non-Refund Scope
The following situations do not support return and refund: (1) Finished customized products that have been produced, processed and molded without quality problems; (2) Product problems caused by customer-provided wrong drawings, wrong parameters and wrong material requirements; (3) Damage caused by improper installation, use, storage and secondary processing by the customer; (4) Batch orders that have been delivered and accepted normally; (5) Sample orders confirmed and produced by customers.
5. Liability of Freight & Cost
If the product quality or production error is caused by our factory, we shall bear the return freight, re-production cost and related loss expenses. If the customer applies for return or refund due to its own demand adjustment, parameter error and other personal reasons, the customer shall bear all production loss, logistics cost and processing cost.